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We earned “it” again. (And for the first time).

“It” is the “award of awards” in our business—the Milt Hill Quality Award. In November, Atlas recognized our Pittsburgh movers again (fourteen years straight) for an outstanding commitment to quality.  It was also the first time our Cleveland moving company location received the award. (Were it not for the volume threshold, which applies to each Atlas location individually, our Cleveland movers would already be multiple award winners).

The Milt Hill Award examines our business performance from every angle. It looks at how well we use technology. Whether our people wear uniforms. The certifications and background checks of employees.

Both Weleski locations exceeded the standard for every measure. But our scores in four areas are most telling:Milt-Hill-Award

1. Customer Satisfaction. Upon the completion of each move, the customer is asked to rate their satisfaction (from 1 to 5) with the services they received from the Atlas agents involved in booking, packing, and hauling. The Atlas standard is 4.10. We earned 4.57 (Pittsburgh) and 4.40 (Cleveland).

2. Hauling Claims Ratio. This number represents the amount of dollars paid in claims as a percent of revenue. (The lower the number, the better.) The Atlas standard is 3.50. We scored 1.31 (Pittsburgh) and 2.46 (Cleveland). These figures attest to our extraordinary care in handling customers’ goods. They also support the strong financial performance for our company.

3. Professional Van Operator Rating. This may be the single most difficult metric to achieve, simply because customers are much more likely to send in a survey when they have a complaint. (Completing and returning surveys is strictly voluntary.)  The Atlas standard is 4.50. We earned a 4.61 (Pittsburgh) and a perfect 5.00 (Cleveland).

4. Would You Use Weleski Again?  This is perhaps the most telling statistic of all. The standard is 90 percent “yes.” We scored 90.78 in Pittsburgh and 100 in Cleveland—another perfect score!

As mentioned in a 2014 post, we see this award as a priority because it measures all the things that go into creating a great customer experience. Now that we’ve broken the ice with the first win for our Cleveland operations, we fully intend to keep our string of Milt Hill Quality awards uninterrupted at both locations. It’s a reason to believe that wherever you’re coming from or going to, you’ll get excellent service with Weleski on your next move.

When you’re ready to move with an award-winning group of dedicated professionals, contact us or get a free moving quote today!

Thirteen in a row – an Award Winning Agency

Moving Company Award Trophy - Tarentum, <a href=It happened fourteen years ago, and I’ll never forget how it made me feel. I hope to never feel that way again.

I was attending the annual awards banquet at the Atlas convention along with hundreds of my colleagues in the Atlas agency family. When the presenter called the names of those who were to receive the company’s highest honor, the Milton M. Hill Quality Award for Quality, our agency’s name was omitted. I had a hard time believing my ears. I turned to an associate and said, “This will never happen again.”

You see, the Milton M. Hill Award isn’t just any award. It’s a testament. It says you really know how to run your business. It says your operations are about as close to perfect as is humanly possible. It says you care so much about your customers that the service they consider extraordinary is what you consider routine. You do it every day for every customer.

So, I went back to the office and made earning the Milt Hill Award our company’s mission. You might even say “obsession.” We started by taking a hard look at the criteria, point by point. We learned something extremely valuable. The Milt Hill Award is a comprehensive measure of everything that matters in every aspect of the moving business. Warehouse and internal operations. Packing and claims. Safety performance, estimating and billing accuracy, on-time delivery.

It gauges performance from top to bottom, inside and out, through and through. And it’s no cakewalk. You have to be darn near flawless.

This year, in October, we picked up our thirteenth consecutive Milt Hill Award. It’s on display in our Operations Department, and it will soon join our other awards in the company’s trophy case. Our whole team here takes great pride in it. Achievement continues to be a team effort, and we monitor our progress with monthly performance reports from Atlas.

We see this award not only as a measure of past performance, but as a predictor of future performance as well. It symbolizes what you can expect when you trust Weleski Transfer with your move.

And seeing gives me a good feeling, knowing we are doing things right for you and for every customer we serve.